Terms and Conditions
Terms of Use for PostMaestro.ai
01 1. scope of application and conclusion of contract
These General Terms and Conditions ("GTC") govern the use of the PostMaestro.ai platform (hereinafter "Platform" or "Service"), which is operated by Nexaluna AI Solutions UG (haftungsbeschränkt), trading under the name Nexaluna AI Solutions, with registered office at Renkenweg 23, 83209 Prien, Germany (hereinafter "Provider", "we" or "us").
These GTC apply to all contractual relationships between the provider and the users of the platform (hereinafter referred to as "user" or "you").
By registering on the platform and/or using our services, you agree to these GTC.
Deviating, conflicting or supplementary general terms and conditions of the user shall not become part of the contract unless their validity is expressly agreed to in writing.
02 2. Pre-Release Status and Availability
PostMaestro.ai is currently in Pre-Release phase (Beta). This means:
• The Platform is continuously being developed and may be subject to changes
• Temporary outages or limitations may occur
• Features may be added, modified or removed
• Performance and availability may be limited
The Provider strives for high availability of the Services but does not guarantee this during the Pre-Release phase. The Provider is not liable for outages or limitations during the Beta phase, unless there is gross negligence or intent.
The transition to the Full-Release version will be announced to Users in due time. These Terms continue to apply after Full-Release but may be adjusted.
03 3. Service Description
PostMaestro.ai is an AI-powered social media content creation platform that offers the following main features:
- • Brand Analyzer: Analysis and management of brand identities
- • Content Creation: AI-powered creation of social media content (text, images, videos)
- • Content Scheduler: Scheduling and automatic publication of posts
- • Content Library: Centralized Management of Digital Assets
- • Idea Generator: AI-powered idea generation for content
- • Research Tool: In-depth background information and research
- • Campaign Manager: Creating and managing multi-channel campaigns
- • Template System: Reusable templates for consistent content
- • Multi-platform publishing: Publishing on various social media platforms
- • News & RSS Reader: Integration and management of your own RSS feeds for industry news and content inspiration
- • Visual Creator: AI-powered image editing, background removal, and image composition
- • Product Identity: Product Data Management
- • Community Manager: Centralized management and response to messages from Facebook Messenger, Instagram Direct, and WhatsApp Business
- • Share links: Time-limited, public preview links for sharing individual posts externally
AI-Provider: The platform uses various AI technologies and third-party services, including OpenAI (GPT models), Anthropic (Claude), Perplexity AI (text and research), Google Gemini (images, via Google Cloud/AI Studio or, alternatively, via OpenRouter), Fal.ai (image generation and background removal), Mistral AI (OCR), Tesseract.js (OCR), DeepL (translation), Creatomate (video/thumbnails), and LangChain/LangSmith (AI quality assurance) to generate high-quality content. The specific models and providers used may change as the system is further developed. The provider is the provider of the PostMaestro.ai AI system as defined by the EU AI Act; the providers of the underlying models used are the providers of the respective AI models.
The Provider reserves the right to expand, modify or restrict the offered features at any time. Significant changes will be communicated to Users in due time.
04 3a. Intellectual Property Rights in the Service
The PostMaestro.ai platform, its software, structure, design, logos, and the name "PostMaestro" are the intellectual property of the provider or its licensors and are protected by copyright and trademark law.
These Terms and Conditions grant you only the right to use the platform as described in Section 6.1—no rights to the underlying software, source code, or trademark.
Reverse engineering, decompiling, or reselling/white-labeling the platform without the Provider’s express written consent is prohibited, to the extent permitted by law.
05 4. Registration and User Account
Registration is required to use the platform. When registering, you must provide accurate and complete information.
You are required to keep your login information (email address and password) confidential and protect it from access by third parties. You are responsible for all activities that take place under your account.
If you suspect unauthorized access, you must notify the provider immediately and change your password.
The provider recommends enabling two-factor authentication (2FA) for enhanced security.
Only one user account is permitted per person. Transferring the user account to a third party is not permitted without the provider's consent.
Use of the platform is permitted for individuals 16 years of age or older. If you are between 16 and 17 years of age, by registering you confirm that your legal guardians have consented to your use of the platform. Full legal capacity (generally the age of majority) is required for contracts involving fees.
06 4a. Team and Company Accounts
With a company account, you can invite additional users (employees) and assign them tiered permissions (e.g., for content creation, publishing, brand profiles, or billing) through a customizable role system.
The account owner is responsible to the provider for all actions taken by invited employees under the company account, including any token costs incurred by them.
Only the owner (or employees with the "Administrator" role) can manage roles and permissions; only the owner can manage subscriptions, payment methods, and auto-top-up.
If the owner removes an employee from the company account, that employee immediately loses access to all of the company's brand profiles and content.
If the owner leaves the platform or their account is deleted, the provider must determine on a case-by-case basis whether the company account will remain active; we recommend designating a new owner in a timely manner.
07 5. Token System and Payments
PostMaestro.ai works with a token-based payment system:
5.1 Subscription Plans
- • Free Plan: Pay-per-use with no monthly bonus tokens, 1 brand profile, all standard features; paid actions require the purchase of at least the smallest token package
- • Basic Plan: Pay-per-use with 5,000 bonus tokens per month, 1 brand profile, standard features
- • Professional Plan: Pay-per-use with 10,000 bonus tokens per month, 3 brand profiles, and advanced features
- • Unlimited Plan: Flat rate with unlimited tokens, 5 brand profiles, premium support
5.1a Billing Details for the Free Plan
On the Free Plan, each post published on a connected platform is charged a flat rate of 100 PM tokens—regardless of the target platform and without an additional service surcharge (no 50% service fee on this flat rate).
The costs for the preceding content creation (AI-generated text, images, or videos) are calculated separately according to the standard "model costs + 50% service fee" model (see 5.2).
For Basic, Professional, and Unlimited plans, simply publishing a post that has already been created does not incur an additional charge in PM tokens.
5.2 Pay-per-Use Billing
With the Pay-per-Use plans (Basic and Professional), you pay the actual costs of the used AI models plus a service fee of 50%.
Billing is done monthly through the registered payment provider (Stripe).
You receive transparent information about the token costs before executing paid actions.
5.3 Token Purchase and Expiration
In addition to the monthly bonus tokens, further token packages can be purchased.
Purchased tokens expire after 12 months of inactivity (i.e. if no tokens are used within 12 months).
Monthly bonus tokens expire at the end of the respective billing period and cannot be carried over to the following month.
5.4 Payment Processing
Payment processing is handled by Stripe. Stripe's Terms of Service apply (https://stripe.com/legal).
You can use credit card, direct debit or other payment methods supported by Stripe.
In case of payment default, the Provider may temporarily suspend access to the Platform.
All prices include applicable value-added tax.
5.5 Additional Costs
• Additional brand profiles: €5 per month per brand profile
• Additional team members: €10 per month per member
These additional costs are added to the monthly base price.
5.6 Annual Statement
All paid plans (Basic, Professional, Unlimited) can be paid for annually in advance as an alternative to monthly payments. We offer a 15% discount on the total cost of 12 monthly payments.
The annual amount is charged in full in advance via Stripe upon signing the contract or when switching to annual billing.
Even with annual billing, notice of termination may be given at any time effective at the end of the current contract term (see 9.2); there will be no pro-rata refund for unused months, except in the exceptional cases specified in 10.2.
The monthly bonus tokens included in the annual statement will continue to be credited monthly and will expire at the end of each respective month (see 5.3).
5.7 Plan Change (Upgrade/Downgrade)
You can change your plan at any time in the settings. If you change your plan during an active billing period, you will be billed on a pro-rata basis:
• You will receive a pro-rata credit for the remaining time on your current plan.
• For the new plan, a prorated amount will be charged for the remaining time in the current billing period (if you switch to an annual plan, the full annual amount is due).
• The difference between the credit and the new charge will be clearly displayed to you before you confirm the transaction and will be settled via Stripe or set aside as a credit for the next billing cycle.
Downgrading to a plan with fewer included brand profiles does not automatically result in the deletion of excess brand profiles; these will continue to be billed as additional profiles until they are booked (see 5.5) or must be manually removed by you.
5.8 Automatic Token Top-Up (Auto-Topup)
You can optionally enable automatic token top-up ("Auto-Topup") in your settings. If this feature is enabled, the platform will automatically purchase a token package of your choice as soon as your token balance falls below a threshold you have set.
You must have a payment method on file with Stripe. The amount will be automatically charged to this payment method without further confirmation.
Unless you unsubscribe, you will be notified by email of each automatic recharge.
You can disable Auto-Topup at any time in the settings; disabling it takes effect immediately and prevents further automatic charges.
For company accounts, only the account owner can set up or disable Auto-Topup.
5.9 Short-Term Overdraft of Token Balance
For technical reasons (e.g., concurrent processes), your token balance may temporarily fall below -1,000 PM tokens (equivalent to approximately -0.50 USD).
Once this limit is reached, no further paid actions (content generation, publication) will be performed until your balance is replenished by purchasing additional tokens or through your next billing credit.
This is not a line of credit or a payment deferral, but rather a purely technical tolerance value.
5.10 Invitation and Promo Codes
The provider may issue limited-time invitation or promo codes that can be redeemed during registration or within the account and that grant, for example, a specific plan, bonus tokens, or a token package for a set period of time.
The scope, validity period, and terms of use of a code are specified at the time it is issued. Codes are non-transferable, cannot be exchanged for cash, and may be revoked by the provider with future effect, particularly in the event of misuse.
Once the term specified in the code has expired, the regular terms and conditions of the respective plan will apply again.
08 6. User Rights and Obligations
6.1 Usage Rights
You receive a non-exclusive, non-transferable, revocable right to use the Platform within the framework of these Terms.
You are entitled to use, publish and edit the content generated by the Platform (text, images, videos) for your business or private purposes.
You retain all rights to content you created or uploaded yourself.
6.2 User Obligations
You commit to:
- • Use the Platform only for lawful purposes
- • Not create or upload any illegal, offensive, defamatory, racist, violence-glorifying or pornographic content
- • Not violate any copyrights, trademarks or other intellectual property rights of third parties
- • Not create spam, phishing or other fraudulent content
- • Review generated AI content for accuracy, appropriateness and legal compliance before publication
- • Not misuse the Platform or attempt to circumvent security mechanisms
- • Not conduct automated access (bots, scrapers) without express permission
6.3 Content Responsibility
You are solely responsible for the content you create, edit or publish with the Platform.
The Provider assumes no liability for the accuracy, completeness or legal compliance of AI-generated content.
You are obliged to review all generated content before publication and ensure that it does not violate third-party rights.
6.4 AI-Generated Media, Transparency, and Labeling Requirements
You are required to comply with all applicable legal transparency and labeling requirements in connection with the use, publication, or distribution of AI content generated or edited by the platform. This applies in particular to realistic-looking image, audio, and video content depicting people, objects, places, or events, including so-called “deepfakes.”
When you publish user-generated content, you are considered an operator within the meaning of Regulation (EU) 2024/1689 (“EU AI Act”). The disclosure requirement under Article 50(4) of the EU AI Act therefore applies to you and not to the provider. According to the European Commission’s guidelines, this requirement applies even in the absence of intent to deceive and even if no specific real person is depicted.
To the extent that the platform for AI-generated media provides technical labeling mechanisms—in particular, visible notices, watermarks, Content Credentials (C2PA), metadata, or similar disclosure elements—you may not remove, disable, circumvent, or impair their functionality.
Visible labeling is enabled by default for sensitive content categories. You can disable it only where the platform expressly permits it; in such cases, you assume responsibility for complying with legal labeling requirements, and the deactivation will be logged along with the date and time, account, and confirmation text version. Deactivation is not permitted for photorealistic depictions of people or synthetic voices.
You remain solely responsible for determining, on a case-by-case basis, whether any disclosure, transparency, or labeling requirements under applicable law apply to a specific use, including, where applicable, Article 50 of the EU AI Act and the labeling requirements of the respective target platform.
The provider may implement, adapt, and enforce technical compliance measures designed to facilitate the identification and legally compliant use of AI-generated media.
6.5 AI-Generated Text and Editorial Responsibility
Texts generated by the platform are non-binding suggestions. Before scheduling or publishing, you must expressly confirm that you have reviewed the text and assume editorial responsibility for its publication. This confirmation is logged along with the time, user account, and text version.
With this confirmation, AI becomes an assistive tool and humans become the responsible editors. Under Article 50(4) of the EU AI Act, the labeling requirement for published AI-generated texts does not apply if the content has been subject to human review or editorial oversight and a natural or legal person bears editorial responsibility.
If you publish generated text that informs the public about matters of public interest—such as news, political or social commentary, or contributions to public debates—without such a review, you must disclose that the text was artificially generated or manipulated.
The provider makes no warranty as to the accuracy of the content of generated texts and assumes no liability for the consequences of publication without the intended review.
6.6 Voice Cloning and Virtual Personas
To the extent that the platform offers features for creating synthetic voices, virtual personas, avatar representations, or other AI-based depictions of natural persons, you may use these features exclusively in connection with content, recordings, photographs, or other materials for which you hold all necessary rights, authorizations, and—where required—valid consent from the data subject.
It is prohibited to clone, imitate, reproduce, or present the voice, image, or other identifiable characteristics of a third party as AI-generated content via the platform without that person’s prior express consent.
The use of the platform to create or distribute illegal deepfakes—in particular, depictions that are deceptive, defamatory, exploitative, sexualized, or otherwise infringe on the rights of real people—is strictly prohibited.
Instances of these functions are always clearly identified and marked in a machine-readable format; it is not possible to disable this identification for these content classes.
If there are indications of misuse, legal violations, or lack of authorization, the provider is entitled to request appropriate proof, temporarily or permanently restrict access to the relevant features, remove content, and take any other necessary measures to prevent unlawful use.
6.7 Strictly Prohibited Uses of AI Features
In addition to the obligations set forth in Section 6.2, it is expressly prohibited, without exception, to use or attempt to use the platform to:
• Creating, editing, or distributing child sexual abuse material (CSAM) or sexualized depictions of minors
• to produce, edit, or distribute intimate or sexualized depictions of identifiable individuals without their consent (NCII)
• Creating content that incites violence, hatred, or criminal acts, or that is intended to harass, blackmail, stalk, or defame specific individuals
• Falsifying identities, influencing elections or public opinion through deceptive synthetic content, or preparing to commit fraud
• to circumvent, disable, or bypass the security, filtering, and labeling mechanisms of the platform or the models used
These prohibitions are consistent with, among other things, Article 5 of the EU AI Act, which prohibits AI systems whose reasonably foreseeable outcome is non-consensual intimate depictions or depictions of child sexual abuse.
To this end, the provider uses input and output filters and logs blocked requests. A violation entitles the provider to immediately suspend the account without prior notice and without refunding any fees already paid, and, if there is evidence of criminal activity, to involve the appropriate authorities.
You and third parties can report abuse at any time by sending an email to info@nexaluna.ai with the subject line “Report AI Abuse.” The provider will prioritize the review of such reports.
6.8 Proof of Rights and Consents
Upon request by the Provider, you are required to provide appropriate evidence that you have obtained the necessary rights, authorizations, and consents to use voices, images, persona inputs, or other sensitive materials via the platform.
If the required evidence is not provided within a reasonable period of time, or if there are concrete indications of unauthorized use, the provider may restrict or block access to the relevant content, features, or accounts until the matter is resolved.
09 7. Content Rights and Marketing Usage
7.1 Content You Upload
You retain all rights to content you upload to the Platform (e.g. images, logos, texts, videos).
However, you grant the Provider a worldwide, non-exclusive, free, unlimited right to store, process and use your uploaded content for the provision of the Services.
7.2 Use of Generated Content for Marketing Purposes (Only with Consent)
The provider will use the content you create or publish for marketing purposes only if you have given your prior, explicit consent. The corresponding toggle in the account settings is disabled by default (opt-in).
If you give your consent, it covers:
• Use in advertising campaigns, on the website, and on social media to promote PostMaestro.ai
• Use as sample content (showcase) to demonstrate the platform's features
• Use in presentations, case studies, and PR materials
You can revoke your consent at any time, effective for the future, in your account settings or by sending an email to marketing@nexaluna.ai. The use of your data for marketing purposes will then be discontinued within 30 days; however, for technical reasons, marketing materials that have already been produced and published cannot always be withdrawn.
You warrant that you have the necessary rights to the content you share, particularly with regard to trademarks, third-party works, and individuals depicted therein.
We do not use names, contact information, or other personal data in marketing materials without your separate, express consent.
Your content will not be used for marketing purposes without your consent.
7.3 AI-Generated Content
The rights to AI-generated content (text, images, videos) belong to you, the user, to the extent that such content is eligible for copyright protection.
You acknowledge that AI-generated content may not be protected by copyright in all jurisdictions.
The provider does not guarantee that AI-generated content is unique or bears no resemblance to other works.
When using AI-generated content for commercial purposes, you are required to comply with the respective terms of use of the AI providers.
Generated media files contain technical origin and identification information (metadata, content credentials, and, where applicable, watermarks). This information is an integral part of the file and must not be removed (see 6.4).
7.4 Storage and Deletion
Your uploaded and generated content is stored until deletion of your account.
After deletion of your account, published social media posts remain on the respective platforms unless you delete them yourself.
Internal backups are retained in accordance with our privacy policy.
10 8. Liability and Warranty
8.1 General Liability
The Provider is unlimitedly liable for damages resulting from injury to life, body or health, as well as for damages based on intent or gross negligence.
For slightly negligent breaches of duty, the Provider is only liable if essential contractual obligations (cardinal obligations) are violated. In this case, liability is limited to foreseeable, typical contractual damage.
Liability under the Product Liability Act remains unaffected.
8.2 Liability for AI-Generated Content
The provider makes no warranty regarding the accuracy, completeness, timeliness, or legal compliance of AI-generated content.
AI-generated content may be factually incorrect, misleading, biased, or legally problematic.
You are required to review all AI-generated content before publication and make any necessary adjustments.
The Provider is not liable for violations of statutory transparency, disclosure, and labeling requirements that you, as the operator, are required to comply with when publishing AI-generated content (see 6.4 and 6.5).
The provider is not liable for damages resulting from the use of AI-generated content, unless such damages are caused by willful misconduct or gross negligence.
8.3 Availability and Outages
The Provider strives for high Platform availability but does not guarantee 100% availability.
Maintenance work, technical disruptions or force majeure may lead to temporary outages.
The Provider is not liable for damages resulting from outages or limitations of the Platform unless there is intent or gross negligence.
8.4 Third-Party Services
The platform uses third-party services (OpenAI, Google, Stripe, etc.). The provider is not liable for any outages, errors, or data breaches on the part of these third-party providers.
The use of third-party services is subject to the respective terms of use and privacy policies of those providers.
When publishing content or sending messages via affiliated platforms (including Meta/Facebook, Instagram, Threads, WhatsApp Business, LinkedIn, X, YouTube, and TikTok), you are required to comply with the respective terms of service, community guidelines, and API usage guidelines of these platforms. This applies in particular to the WhatsApp Business Messaging Policy (including the requirement to obtain consent before contacting users, guidelines for template messages, and the 24-hour service window).
Violations of a connected platform’s guidelines may result in that platform restricting or suspending your account there, or revoking the API connection to PostMaestro.ai. The provider has no control over this and is not liable for any actions taken by the respective platform operators.
11 9. Term and Termination
9.1 Contract Duration
The contract runs for an indefinite period.
Subscriptions (Basic, Professional, Unlimited) automatically renew monthly unless terminated.
9.2 Ordinary Termination
You can cancel your subscription at any time with effect at the end of the current billing period.
Cancellation is done through the platform settings or by email to support@postmaestro.ai.
Already paid amounts for the current billing period will not be refunded.
Purchased tokens can continue to be used until expiration (12 months inactivity), even after subscription cancellation.
9.3. Extraordinary Termination
Both parties can terminate the contract for good cause without notice.
Good cause for the Provider exists in particular if:
• You violate these Terms and do not remedy the violation within a reasonable period despite warning
• You are in arrears with payment for more than 30 days
• You misuse the Platform or attempt to circumvent security mechanisms
Good cause for you exists in particular if the Provider does not fulfill essential contractual obligations and does not fulfill them within a reasonable period despite request.
9.4 Account Deletion
You can delete your account at any time through the platform settings.
With account deletion, all personal data will be deleted, unless there are legal retention obligations.
Published social media posts remain on the respective platforms.
Purchased tokens expire upon account deletion without refund.
12 10. Right of Withdrawal and Refund
10.1 Right of Withdrawal for Consumers
As a consumer, you generally have a 14-day right of withdrawal for the contract conclusion.
However, the right of withdrawal expires prematurely if the Provider has begun performance of the contract (provision of services) with your express consent before the expiry of the withdrawal period and you have confirmed that you lose your right of withdrawal.
10.2 No Refund for Immediately Provided Services
Since the services of PostMaestro.ai are provided immediately after registration and payment receipt and these are digital contents that are not delivered on a physical data carrier, there is no longer a right of withdrawal after performance has begun.
Purchased tokens and subscriptions cannot be refunded unless:
• The Platform was unusable for an extended period (more than 7 days) due to technical problems on the Provider's side
• The Provider could not provide the contractually promised services
In these cases, a proportionate refund will be made at fair discretion.
10.3 Defective Services
In case of defective services, you are entitled to supplementary performance (rectification).
If supplementary performance fails or is unreasonable, you can, at your choice, terminate the contract or demand a reduction.
13 11. Data Protection
The protection of your personal data is important to us. Your data is processed in accordance with the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG).
For detailed information on data processing, please see our Privacy Policy at /privacy.
Information on AI transparency and the labeling of generated content in accordance with Article 50 of the EU AI Act can be found in Section 8 of the Privacy Policy.
To the extent that processing is based on your consent, we will obtain it separately and explicitly. Consent is not implied by mere use of the platform.
14 12. Changes to the Terms
The Provider reserves the right to change these Terms at any time if necessary and if the changes are reasonable for the User.
Significant changes will be communicated to Users at least 30 days before they take effect by email.
If you do not object to the changes within 30 days of receipt of the change notification, the amended Terms are deemed accepted.
In case of objection, the contract ends upon expiry of the change period.
The right to object and the consequences of objecting or not objecting will be pointed out separately in the change notification.
15 13. Final Provisions
13.1 Applicable Law
For all legal relationships between the Provider and the User, the law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.
For consumers, this choice of law only applies insofar as it does not restrict any mandatory legal provisions of the country in which the consumer has his habitual residence.
13.2 Place of Jurisdiction
If the User is a merchant, legal entity under public law or special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is the Provider's place of business.
For consumers, the statutory place of jurisdiction regulations apply.
13.3 Severability Clause
Should individual provisions of these Terms be or become invalid or unenforceable, this does not affect the validity of the remaining provisions.
An effective regulation that comes as close as possible to the economic purpose of the invalid provision shall replace the invalid or unenforceable provision.
13.4 Written Form Requirement
Amendments and additions to these Terms require written form. This also applies to changing this written form clause.
Email is sufficient to comply with the written form requirement.
13.5 Online Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr
The Provider is not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.
16 Contact
If you have questions about these Terms or the Platform, please contact us at:
Email: info@nexaluna.ai
Support: support@postmaestro.ai
Phone: +49 155 63429119
Address: Nexaluna AI Solutions UG (haftungsbeschränkt) (Nexaluna AI Solutions), Renkenweg 23, 83209 Prien, Germany