Terms and Conditions
Terms of Use for PostMaestro.ai
1. Scope and Contract Formation
These Terms and Conditions ("Terms") govern the use of the PostMaestro.ai platform (hereinafter "Platform" or "Service"), operated by Braune und Grebe GbR, trading as Nexaluna AI Solutions, located at Renkenweg 23, 83209 Prien, Germany (hereinafter "Provider", "we" or "us").
These Terms apply to all contractual relationships between the Provider and users of the Platform (hereinafter "User" or "you").
By registering on the Platform and/or using our Services, you agree to these Terms.
Conflicting, contradictory or supplementary general terms and conditions of the User shall not become part of the contract unless expressly agreed to in writing.
2. Pre-Release Status and Availability
PostMaestro.ai is currently in Pre-Release phase (Beta). This means:
• The Platform is continuously being developed and may be subject to changes
• Temporary outages or limitations may occur
• Features may be added, modified or removed
• Performance and availability may be limited
The Provider strives for high availability of the Services but does not guarantee this during the Pre-Release phase. The Provider is not liable for outages or limitations during the Beta phase, unless there is gross negligence or intent.
The transition to the Full-Release version will be announced to Users in due time. These Terms continue to apply after Full-Release but may be adjusted.
3. Service Description
PostMaestro.ai is an AI-powered social media content creation platform that offers the following main features:
- • Brand Analyzer: Analysis and management of brand identities
- • Content Creation: AI-powered creation of social media content (text, images, videos)
- • Content Scheduler: Planning and automatic publishing of posts
- • Content Library: Central management of digital assets
- • Idea Generator: AI-based idea generation for content
- • Research Tool: Well-founded background information and research
- • Campaign Manager: Creation and management of multi-channel campaigns
- • Template System: Reusable templates for consistent content
- • Multi-Platform Publishing: Publishing to various social media platforms
AI-Provider: The Platform uses various AI technologies and third-party services, including OpenAI (GPT-5.1), Perplexity AI (Text & Research), Google Gemini 2.5 Flash (Images), Fal.ai (FLUX/Stable Diffusion), Mistral AI (OCR), Tesseract.js (OCR), Creatomate (Video/Thumbnails), and other specialized tools to generate high-quality content.
The Provider reserves the right to expand, modify or restrict the offered features at any time. Significant changes will be communicated to Users in due time.
4. Registration and User Account
Registration is required to use the Platform. During registration, you must provide truthful and complete information.
You are obliged to keep your access credentials (email address and password) secret and protect them from third-party access. You are responsible for all activities that take place under your account.
If you suspect unauthorized access, you must inform the Provider immediately and change your password.
The Provider recommends activating two-factor authentication (2FA) for increased security.
Only one user account per person is permitted. Transfer of the user account to third parties is not permitted without the Provider's consent.
5. Token System and Payments
PostMaestro.ai works with a token-based payment system:
5.1 Subscription Plans
- • Basic Plan: Pay-per-use with 5,000 monthly bonus tokens, 1 brand profile, standard features
- • Professional Plan: Pay-per-use with 10,000 monthly bonus tokens, 3 brand profiles, advanced features
- • Unlimited Plan: Flatrate with unlimited tokens, 5 brand profiles, premium support
5.2 Pay-per-Use Billing
With the Pay-per-Use plans (Basic and Professional), you pay the actual costs of the used AI models plus a service fee of 50%.
Billing is done monthly through the registered payment provider (Stripe).
You receive transparent information about the token costs before executing paid actions.
5.3 Token Purchase and Expiration
In addition to the monthly bonus tokens, further token packages can be purchased.
Purchased tokens expire after 12 months of inactivity (i.e. if no tokens are used within 12 months).
Monthly bonus tokens expire at the end of the respective billing period and cannot be carried over to the following month.
5.4 Payment Processing
Payment processing is handled by Stripe. Stripe's Terms of Service apply (https://stripe.com/legal).
You can use credit card, direct debit or other payment methods supported by Stripe.
In case of payment default, the Provider may temporarily suspend access to the Platform.
All prices include applicable value-added tax.
5.5 Additional Costs
• Additional brand profiles: €5 per month per brand profile
• Additional team members: €10 per month per member
These additional costs are added to the monthly base price.
6. User Rights and Obligations
6.1 Usage Rights
You receive a non-exclusive, non-transferable, revocable right to use the Platform within the framework of these Terms.
You are entitled to use, publish and edit the content generated by the Platform (text, images, videos) for your business or private purposes.
You retain all rights to content you created or uploaded yourself.
6.2 User Obligations
You commit to:
- • Use the Platform only for lawful purposes
- • Not create or upload any illegal, offensive, defamatory, racist, violence-glorifying or pornographic content
- • Not violate any copyrights, trademarks or other intellectual property rights of third parties
- • Not create spam, phishing or other fraudulent content
- • Review generated AI content for accuracy, appropriateness and legal compliance before publication
- • Not misuse the Platform or attempt to circumvent security mechanisms
- • Not conduct automated access (bots, scrapers) without express permission
6.3 Content Responsibility
You are solely responsible for the content you create, edit or publish with the Platform.
The Provider assumes no liability for the accuracy, completeness or legal compliance of AI-generated content.
You are obliged to review all generated content before publication and ensure that it does not violate third-party rights.
7. Content Rights and Marketing Usage
7.1 Content You Upload
You retain all rights to content you upload to the Platform (e.g. images, logos, texts, videos).
However, you grant the Provider a worldwide, non-exclusive, free, unlimited right to store, process and use your uploaded content for the provision of the Services.
⚠️ 7.2 Marketing Use of Uploaded Posts
By using the Platform, you agree that PostMaestro may use the social media posts you create and publish (including uploaded images, videos and texts) for marketing and advertising purposes. This includes:
• Use in advertising campaigns, on the website and in social media
• Use as example content to demonstrate platform features
• Use in presentations, case studies and PR materials
You can object to marketing use at any time by notifying marketing@nexaluna.ai by email. Marketing use will then be discontinued within 30 days.
However, already published marketing materials may continue to be used.
Personal data (name, contact details) will not be used in marketing materials without your express consent.
7.3 AI-Generated Content
The rights to AI-generated content (text, images, videos), insofar as they are protected by copyright, belong to you as the User.
You acknowledge that AI-generated content may not be protected by copyright in all jurisdictions.
The Provider does not guarantee that AI-generated content is unique or does not bear similarity to other works.
You are obliged to observe the respective terms of use of the AI providers when commercially using AI-generated content.
7.4 Storage and Deletion
Your uploaded and generated content is stored until deletion of your account.
After deletion of your account, published social media posts remain on the respective platforms unless you delete them yourself.
Internal backups are retained in accordance with our privacy policy.
8. Liability and Warranty
8.1 General Liability
The Provider is unlimitedly liable for damages resulting from injury to life, body or health, as well as for damages based on intent or gross negligence.
For slightly negligent breaches of duty, the Provider is only liable if essential contractual obligations (cardinal obligations) are violated. In this case, liability is limited to foreseeable, typical contractual damage.
Liability under the Product Liability Act remains unaffected.
8.2 Liability for AI-Generated Content
The Provider assumes no warranty for the accuracy, completeness, timeliness or legal soundness of AI-generated content.
AI-generated content may be factually incorrect, misleading, biased or legally problematic.
You are obliged to review all AI-generated content before publication and adapt it if necessary.
The Provider is not liable for damages resulting from the use of AI-generated content unless there is intent or gross negligence.
8.3 Availability and Outages
The Provider strives for high Platform availability but does not guarantee 100% availability.
Maintenance work, technical disruptions or force majeure may lead to temporary outages.
The Provider is not liable for damages resulting from outages or limitations of the Platform unless there is intent or gross negligence.
8.4 Third-Party Services
The Platform uses services from third parties (OpenAI, Google, Stripe, etc.). The Provider is not liable for outages, errors or data protection violations by these third parties.
For the use of third-party services, the respective terms of use and privacy policies of the providers apply.
9. Term and Termination
9.1 Contract Duration
The contract runs for an indefinite period.
Subscriptions (Basic, Professional, Unlimited) automatically renew monthly unless terminated.
9.2 Ordinary Termination
You can cancel your subscription at any time with effect at the end of the current billing period.
Cancellation is done through the platform settings or by email to support@postmaestro.ai.
Already paid amounts for the current billing period will not be refunded.
Purchased tokens can continue to be used until expiration (12 months inactivity), even after subscription cancellation.
9.3. Extraordinary Termination
Both parties can terminate the contract for good cause without notice.
Good cause for the Provider exists in particular if:
• You violate these Terms and do not remedy the violation within a reasonable period despite warning
• You are in arrears with payment for more than 30 days
• You misuse the Platform or attempt to circumvent security mechanisms
Good cause for you exists in particular if the Provider does not fulfill essential contractual obligations and does not fulfill them within a reasonable period despite request.
9.4 Account Deletion
You can delete your account at any time through the platform settings.
With account deletion, all personal data will be deleted, unless there are legal retention obligations.
Published social media posts remain on the respective platforms.
Purchased tokens expire upon account deletion without refund.
10. Right of Withdrawal and Refund
10.1 Right of Withdrawal for Consumers
As a consumer, you generally have a 14-day right of withdrawal for the contract conclusion.
However, the right of withdrawal expires prematurely if the Provider has begun performance of the contract (provision of services) with your express consent before the expiry of the withdrawal period and you have confirmed that you lose your right of withdrawal.
10.2 No Refund for Immediately Provided Services
Since the services of PostMaestro.ai are provided immediately after registration and payment receipt and these are digital contents that are not delivered on a physical data carrier, there is no longer a right of withdrawal after performance has begun.
Purchased tokens and subscriptions cannot be refunded unless:
• The Platform was unusable for an extended period (more than 7 days) due to technical problems on the Provider's side
• The Provider could not provide the contractually promised services
In these cases, a proportionate refund will be made at fair discretion.
10.3 Defective Services
In case of defective services, you are entitled to supplementary performance (rectification).
If supplementary performance fails or is unreasonable, you can, at your choice, terminate the contract or demand a reduction.
11. Data Protection
The protection of your personal data is important to us. The processing of your data is carried out in accordance with the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG).
Detailed information on data processing can be found in our Privacy Policy at /privacy.
By using the Platform, you agree to the processing of your data in accordance with our Privacy Policy.
12. Changes to the Terms
The Provider reserves the right to change these Terms at any time if necessary and if the changes are reasonable for the User.
Significant changes will be communicated to Users at least 30 days before they take effect by email.
If you do not object to the changes within 30 days of receipt of the change notification, the amended Terms are deemed accepted.
In case of objection, the contract ends upon expiry of the change period.
The right to object and the consequences of objecting or not objecting will be pointed out separately in the change notification.
13. Final Provisions
13.1 Applicable Law
For all legal relationships between the Provider and the User, the law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.
For consumers, this choice of law only applies insofar as it does not restrict any mandatory legal provisions of the country in which the consumer has his habitual residence.
13.2 Place of Jurisdiction
If the User is a merchant, legal entity under public law or special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is the Provider's place of business.
For consumers, the statutory place of jurisdiction regulations apply.
13.3 Severability Clause
Should individual provisions of these Terms be or become invalid or unenforceable, this does not affect the validity of the remaining provisions.
An effective regulation that comes as close as possible to the economic purpose of the invalid provision shall replace the invalid or unenforceable provision.
13.4 Written Form Requirement
Amendments and additions to these Terms require written form. This also applies to changing this written form clause.
Email is sufficient to comply with the written form requirement.
13.5 Online Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr
The Provider is not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.
Contact
If you have questions about these Terms or the Platform, please contact us at:
Email: info@nexaluna.ai
Support: support@postmaestro.ai
Phone: +49 151 28858234
Address: Braune und Grebe GbR (Nexaluna AI Solutions), Renkenweg 23, 83209 Prien, Germany