Terms and Conditions
Terms of Use for PostMaestro.ai
1. Scope and Conclusion of the Contract
These Terms and Conditions govern the use of the PostMaestro.ai platform (hereinafter referred to as the “Platform” or “Service”), which is operated by Nexaluna AI Solutions UG (haftungsbeschränkt), doing business as Nexaluna AI Solutions, with its registered office at Renkenweg 23, 83209 Prien, Germany (hereinafter “Provider,” “we,” or “us”).
These Terms and Conditions apply to all contractual relationships between the Provider and the users of the platform (hereinafter referred to as “Users” or “you”).
By registering on the platform and/or using our services, you agree to these Terms and Conditions.
Any general terms and conditions of the user that differ from, conflict with, or supplement these terms and conditions shall not become part of the contract unless their validity is expressly agreed to in writing.
2. Pre-Release Status and Availability
PostMaestro.ai is currently in the pre-release phase (beta). This means:
• The platform is continuously being developed and may be subject to changes
• Temporary outages or restrictions may occur
• Features may be added, modified, or removed
• Performance and availability may be limited
The provider strives to ensure high service availability but does not guarantee it during the pre-release phase. The provider is not liable for outages or limitations during the beta phase, unless caused by gross negligence or willful misconduct.
Users will be notified in a timely manner of the transition to the full-release version. These Terms and Conditions will continue to apply after the full release but may be amended.
3. Description of Services
PostMaestro.ai is an AI-powered social media content creation platform that offers the following key features:
- • Brand Analyzer: Analysis and management of brand identities
- • Content Creation: AI-powered creation of social media content (text, images, videos)
- • Content Scheduler: Scheduling and automatic publication of posts
- • Content Library: Central management of digital assets
- • Idea Generator: AI-based content ideation
- • Research Tool: In-depth background information and research
- • Campaign Manager: Creation and management of multi-channel campaigns
- • Template System: Reusable templates for consistent content
- • Multi-Platform Publishing: Publishing on various social media platforms
- • News & RSS Reader: Integration and management of your own RSS feeds for industry news and content inspiration
- • Visual Creator: AI-powered image editing, background removal, and image composition
- • Product Identity: Management of product data
- • Statistics: Key metrics for your posts and linked accounts; you can view and manually respond to comments on posts from your LinkedIn company pages and your X account there (see 6a). The Community Manager (central inbox) is temporarily disabled.
- • Share links: Temporary, public preview links for sharing individual posts externally
AI providers: The platform uses various AI technologies and third-party services, including OpenAI (GPT-5), Anthropic (Claude), Perplexity AI (Text & Research), Google Gemini (images, via Google Cloud/AI Studio and alternatively via OpenRouter), Fal.ai (image generation and background removal), Mistral AI (OCR), Tesseract.js (OCR), DeepL (translation), Creatomate (video/thumbnails), LangChain/LangSmith (AI quality assurance), and other specialized tools to generate high-quality content. The specific models and providers used may change as development progresses.
The provider reserves the right to expand, modify, or restrict the features offered at any time. Users will be notified of significant changes in a timely manner.
3a. Intellectual Property Rights in the Service
The PostMaestro.ai platform, its software, structure, design, logos, and the name “PostMaestro” are the intellectual property of the provider or its licensors and are protected by copyright and trademark law.
These Terms and Conditions grant you only the right to use the platform as described in Section 6.1—no rights to the underlying software, source code, or trademark.
Reverse engineering, decompiling, or reselling/white-labeling the platform without the provider’s express written consent is prohibited, to the extent permitted by law.
4. Registration and User Account
Registration is required to use the platform. When registering, you must provide truthful and complete information.
You are obligated to keep your login credentials (email address and password) confidential and protect them from access by third parties. You are responsible for all activities that take place under your account.
If you suspect unauthorized access, you must notify the provider immediately and change your password.
The provider recommends enabling two-factor authentication (2FA) for enhanced security.
Only one user account is permitted per person. Transferring the user account to a third party is not permitted without the provider’s consent.
Use of the platform is permitted for individuals aged 16 and older. If you are between 16 and 17 years old, by registering you confirm that your legal guardians have consented to your use of the platform. Full legal capacity (usually the age of majority) is required for paid contracts.
4a. Team and Company Accounts
With a company account, you can invite additional users (employees) and assign them tiered permissions (e.g., for content creation, publishing, brand profiles, or billing) via a customizable role system.
The account holder (Owner) is responsible to the provider for all actions taken by invited employees under the company account, including any token costs incurred by them.
Only the Owner (or an employee with the “Administrator” role) can manage roles and permissions; only the Owner can manage subscriptions, payment methods, and auto-top-up.
If the owner removes an employee from the company account, that employee immediately loses access to all of the company’s brand profiles and content.
If the owner leaves the platform or their account is deleted, the provider must determine the continued existence of the company account on a case-by-case basis; we recommend appointing a new owner in a timely manner.
A personal user account can simultaneously be a member or owner of multiple companies. The respective roles and permissions apply strictly separately to each company. Leaving a company (through removal or voluntary resignation) affects neither the personal user account nor memberships in other companies.
4b. Communication and Notifications
We will notify you of events in your account via the app (Inbox), via push notifications—provided you have enabled them on your device or in your browser—and via email to the address on file in your account.
Notifications required for the performance of the contract—in particular regarding security, payments and payment issues, maintenance work, invitations to Teams, and changes to these Terms and Conditions—will be sent to you regardless of your notification settings. You cannot unsubscribe from these notifications as long as your account remains active.
You can manage all other notifications under Settings → Notifications by channel (app, push, email) and category. Notifications regarding new device registrations are optional and can be enabled or disabled under Privacy → Security; for company accounts, the account holder can enable them as a mandatory setting.
We send promotional emails, particularly our newsletter, only if you have given your separate consent. You may revoke your consent at any time; details are set forth in Section 6 of the Privacy Policy.
4c. Company Roles and Groups
Roles can be created within a company. A role bundles permissions for specific areas (such as content, publishing, community management, statistics, brand profiles, social media connections, or billing) and may be restricted to certain brand profiles. An empty profile scope means that this role is not permitted to use any brand profiles. Unless a restriction is set, access to the company’s brand profiles remains open, to the extent permitted by the individual permissions.
The Owner is exempt from role restrictions. The Owner and individuals with the Administrator role manage roles and permissions. The management and renewal of social media connections, as well as notifications regarding their impending expiration, are tied to the corresponding role permissions for social media connections. Subscriptions, payment methods, and auto-top-up are managed exclusively by the Owner.
Groups organize members. A group can have a default role that is assigned to new members. Permissions are determined by the role, not by the group itself.
A group can override the role’s brand profile access: either all of the company’s profiles, a selected list, or no profiles. If a person belongs to multiple groups with differing access permissions, the union of these permissions applies. A group’s access to another group applies only in the configured direction.
Group leaders may only modify the membership of their own group. They may not change the name, default role, brand profiles, access to other groups, or the group definition.
The Owner remains responsible for actions taken by members within the scope of their role or group under the Company, including any token costs incurred as a result. Removed members immediately lose access to Company data. Their personal user account and memberships in other Companies remain active.
5. Token System and Payments
PostMaestro.ai uses a token-based payment system:
5.1 Subscription Plans
- • Free Plan: Pay-per-use without monthly bonus tokens, 1 brand profile, all standard features, standard priority during generation; paid actions require the purchase of at least the smallest token package
- • Basic Plan: Pay-per-use with 10,000 bonus tokens per month, 1 brand profile, standard features, priority over Free users in content generation
- • Professional Plan: Pay-per-use with 20,000 bonus tokens per month, 3 brand profiles, advanced features, and priority over Basic and Free plans when generating content
- • Unlimited Plan: Text, research, analyses, translations and images up to 2K without token charges within the fair use limit, 100,000 PM video credit per month, 5 brand profiles, highest generation priority, premium support (details in 5.1b)
5.1a Billing Details for the Free Plan
In the Free Plan, each post published on a connected platform is charged a flat rate of 100 PM Tokens—regardless of the target platform and without an additional service surcharge (no 50% service fee on this flat rate).
The costs for the preceding content creation (AI-generated text, images, or videos) are calculated separately according to the standard model of “model costs + 50% service fee” (see 5.2).
For Basic, Professional, and Unlimited plans, simply publishing a post that has already been created does not incur an additional charge in PM tokens.
5.1b Unlimited Plan: Included Usage, Video Credit and Fair Use
On the Unlimited Plan, text, research, analyses, translations and images up to 2K resolution are included without deducting PM Tokens (included usage). This does not apply to premium images whose model costs exceed USD 0.15 per image (e.g., GPT Image 2 in 2K or Recraft Pro).
All video-related services (in particular AI clips, video scripts including video agents and scene images, audio, rendering and product videos) as well as 4K images, premium images and 3D content are billed in PM Tokens, in each case at model costs plus a 50% service fee (see 5.2).
Each month, 100,000 PM Tokens are credited as video credit, including with annual billing (see 5.6). Notwithstanding 5.3 and 5.6, unused video credit does not expire at the end of the billing period but is carried over to the following month. Additional tokens can be purchased at any time via token packages or Auto-Topup (see 5.8).
Included usage is subject to a fair use limit of 360,000 PM Tokens per calendar month (UTC), measured by the token costs that would have been incurred without the Unlimited Plan. The limit applies per plan; in company accounts, all members share the company's limit. You will be notified when 80% and 100% of the limit are reached.
Once the fair use limit is reached, text, research, analyses, translations and images are also billed in PM Tokens until the end of the calendar month (see 5.2). The count starts again at the beginning of the next calendar month.
5.2 Pay-per-Use Billing
With the pay-per-use plans (Basic and Professional), you pay the actual costs of the AI models used plus a 50% service fee.
Billing occurs monthly via the designated payment service provider (Stripe).
Before performing any paid actions, you will receive transparent information about the associated token costs.
5.3 Token Purchases and Expiration Dates
In addition to the monthly bonus tokens, additional token packages can be purchased.
Purchased tokens expire after 12 months of inactivity (i.e., if no tokens have been used within 12 months).
Monthly bonus tokens expire at the end of the respective billing period and cannot be carried over to the following month.
5.4 Payment Processing
Payment processing is handled by Stripe. Stripe’s Terms and Conditions (https://stripe.com/de/legal) apply.
You can use a credit card, direct debit, or other payment methods supported by Stripe.
In the event of late payment, the provider may temporarily suspend access to the platform.
All prices include the applicable statutory value-added tax.
5.5 Additional Costs
• Additional brand profiles: €5 per month per brand profile
• Additional team members: €10 per month per member
These additional costs are added to the monthly base price.
Billing for additional team members (€10 per member/month or at a discounted rate for annual billing) does not begin until the invited person actually accepts the invitation and joins the company. Simply sending an invitation does not trigger any recurring costs. If a team member is removed from the company or leaves voluntarily, billing for that seat will end at the end of the current billing period, or the number of seats will be adjusted accordingly.
5.6 Annual Statement
All paid plans (Basic, Professional, Unlimited) can be paid annually in advance as an alternative to monthly payments. In this case, we offer a 15% discount compared to the total of 12 monthly payments.
The annual amount is charged in full in advance via Stripe upon conclusion of the contract or upon switching to annual billing.
Termination is also possible at any time at the end of the current contract term, even with annual billing (see 9.2); there will be no pro-rata refund for unused months, except in the exceptional cases specified in 10.2.
The monthly bonus tokens included in the annual statement will continue to be credited monthly and will expire at the end of the respective month (see 5.3).
5.7 Plan Changes (Upgrade/Downgrade)
You can change your plan at any time in the settings. If you change your plan during a current billing period, you will be billed on a pro-rata basis:
• You will receive a pro-rata credit for the remaining time of your current plan.
• For the new plan, a prorated amount will be charged for the remaining time in the current billing period (if switching to an annual plan, the full annual amount is due).
• The difference between the credit and the new debit will be clearly displayed to you before you confirm the transaction and will be settled via Stripe or reserved as a credit balance for the next billing cycle.
Downgrading to a plan with fewer included brand profiles does not automatically result in the deletion of excess brand profiles; these will continue to be billed as additional profiles until they are booked (see 5.5) or must be manually removed by you.
5.8 Automatic Token Top-Up (Auto-Topup)
You can optionally enable automatic token top-up (“Auto-Topup”) in your settings. If this feature is enabled, the platform will automatically purchase a token package of your choice as soon as your token balance falls below a threshold you have set.
A payment method on file with Stripe is required. The amount will be automatically charged to this payment method without further confirmation.
You will be notified by email of every automatic top-up; you can turn off these notifications under Settings → Notifications. We will always notify you of failed top-ups.
You can disable Auto-Topup at any time in the settings; deactivation takes effect immediately and prevents further automatic charges.
For company accounts, only the account owner can configure or disable auto-topup.
5.9 Short-Term Overdraft of Token Balance
For technical reasons (e.g., concurrent processes), your token balance may temporarily fall below -1,000 PM Tokens (equivalent to approximately -0.50 USD).
Once this limit is reached, no further paid actions (content generation, publication) will be performed until your balance is replenished by purchasing additional tokens or receiving your next billing credit.
This is not a line of credit or a payment deferral, but rather a purely technical tolerance value.
5.10 Invitation and Promo Codes
The provider may issue time-limited invitation or promo codes that can be redeemed during registration or within the account and grant, for example, a specific plan, bonus tokens, or a token package for a set period of time.
The scope, validity period, and terms of use of a code are specified at the time of issuance. Codes are non-transferable, non-redeemable for cash, and may be revoked by the provider with future effect, particularly in the event of misuse.
After the term specified in the code expires, the regular terms and conditions of the respective plan will apply again.
5.11 Processing Priority of Generation Requests
AI-powered actions (in particular, text, image, and video generation, as well as similar requests to external AI providers) may be processed via internal queues during periods of high load.
In this case, the following descending order of priority applies:
• Unlimited Plan: highest priority
• Professional Plan: Takes precedence over Basic and Free
• Basic Plan: Takes precedence over Free
• Free Plan: Standard priority
Within the same plan tier, requests are generally processed in the order in which they are received.
The plan of the currently active billing context applies: In a corporate context, the company’s plan applies to all members acting within that context; otherwise, the user’s personal plan applies.
This prioritization applies exclusively to the relative order of processing when capacity is limited. It does not constitute a service-level agreement, a guaranteed processing time, or a guarantee that results will be available more quickly at all times. The actual duration also depends on third-party providers, technical availability, and the nature of the request.
The provider may adjust the classification for operational, security, or anti-abuse reasons.
6. User Rights and Obligations
6.1 Rights of Use
You are granted a non-exclusive, non-transferable, revocable right to use the platform in accordance with these Terms and Conditions.
You are authorized to use, publish, and edit the content generated by the platform (texts, images, videos) for your business or personal purposes.
You retain all rights to the content you have created or uploaded yourself.
6.2 User Obligations
You agree to:
- • Use the platform only for lawful purposes
- • Do not create or upload any illegal, offensive, defamatory, racist, violence-glorifying, or pornographic content
- • Do not infringe on any copyrights, trademarks, or other intellectual property rights of third parties
- • Do not create any spam, phishing, or other fraudulent content
- • Review the generated AI content for accuracy, appropriateness, and legal compliance before publication
- • Do not misuse the platform or attempt to circumvent security mechanisms
- • Do not perform any automated access (bots, scrapers) without express permission
6.3 Responsibility for Content
You are solely responsible for the content you create, edit, or publish using the platform.
The provider assumes no liability for the accuracy, completeness, or legal compliance of AI-generated content.
You are required to review all generated content prior to publication and ensure that it does not infringe on the rights of third parties.
6.4 Obligations Regarding AI Labeling and Operator Responsibility (EU AI Act)
The user acknowledges that, when publishing content created or edited with PostMaestro.ai, they act as the operator within the meaning of Article 50(4) of Regulation (EU) 2024/1689 (EU AI Act) and bears sole responsibility under press law, competition law, and regulatory requirements for the labeling vis-à-vis the public.
Prohibition of Manipulation and Removal: The user agrees not to remove, obscure or manipulate the visual labels provided by PostMaestro.ai ('AI GENERATED', 'AI MODIFIED', 'AI') or the embedded metadata (IPTC/XMP, C2PA provenance record) by cropping, covering, blurring, retouching or technical conversion, where a legal labeling obligation applies (in particular for photorealistic persons under Class A1 or deepfakes).
Responsibility for labeling levels: If the user selects a less stringent level in the settings (“Metadata Only” or “No EU Labeling”), they bear the sole risk and legal responsibility for ensuring that this form of non-labeling is permissible in the specific publication context (e.g., on social media platforms, websites, or in news feeds).
Care in color and placement selection: If the user utilizes the options for custom color schemes (“Black,” “White,” “50% transparent”) or corner placement of the badge, they are required to ensure that the badge remains sufficiently visible on the final image as published and is not obscured by platform-specific controls (e.g., profile icons, “Like” buttons).
Signed Provenance (C2PA): The user acknowledges that files with machine-readable labeling contain a signed C2PA provenance record that identifies PostMaestro.ai as the generating software and Nexaluna AI Solutions UG (haftungsbeschränkt) as the signer, and that this record is published with the file. The user agrees not to alter this record, replace it with a different record, or use the signature for other content. PostMaestro.ai does not warrant that platforms preserve or display the record on upload.
Voluntary labeling of user-uploaded content: If a user voluntarily labels real media—that is, media not generated by AI—with an AI label, the user is responsible for ensuring that this does not result in misleading information as defined by competition law (§ 5 UWG).
Finality upon Publication: The user acknowledges and agrees that unmarked raw versions will be irrevocably deleted upon publication to prevent subsequent manipulation, and that it is technically impossible to remove the badge from the published post after the fact.
6.5 AI-Generated Texts and Editorial Responsibility
Texts generated by the platform are non-binding suggestions. Before scheduling or publishing, you must expressly confirm that you have reviewed the text and assume editorial responsibility for its publication. This confirmation is logged along with the time, user account, and text version.
With this confirmation, AI becomes an assistive tool and humans become the responsible editors. According to Article 50(4) of the EU AI Act, the labeling requirement for published AI texts does not apply if the content has been subject to human review or editorial oversight and a natural or legal person bears editorial responsibility.
If you publish generated texts that inform the public about matters of public interest—such as news, political or social statements, or contributions to public debates—without such a review, you must disclose that the text was artificially generated or manipulated.
The provider makes no warranty regarding the accuracy of the content of generated texts and is not liable for the consequences of publication without the intended review.
6.6 Voice Cloning and Virtual Personas
To the extent that the platform offers or enables features for creating synthetic voices, virtual personas, avatar representations, or other AI-based depictions of natural persons, you may use these features exclusively in connection with content, recordings, photographs, or other materials for which you hold all necessary rights, authorizations, and—where required—valid consent from the data subject.
It is prohibited to clone, imitate, reproduce, or present the voice, image, or other identifiable characteristics of a third party as AI-generated content via the platform without that person’s prior express consent.
The use of the platform to create or distribute illegal deepfakes—in particular, depictions that are deceptive, defamatory, exploitative, sexualized, or otherwise infringe on the rights of real persons—is strictly prohibited.
Instances of these functions are always visibly labeled and marked as machine-readable; it is not possible to disable this labeling for these content classes.
If there are indications of misuse, legal violations, or lack of authorization, the provider is entitled to request appropriate evidence, temporarily or permanently restrict access to the relevant functions, remove content, and take any other necessary measures to prevent unlawful use.
6.7 Strictly Prohibited Use of AI Features
In addition to the obligations set forth in 6.2, it is expressly and without exception prohibited to use or attempt to use the platform to:
• Creating, editing, or distributing depictions of child sexual abuse material (CSAM) or sexualized depictions of minors
• creating, editing, or distributing intimate or sexualized depictions of identifiable individuals without their consent (NCII)
• Creating content that incites violence, hatred, or criminal acts, or that serves to harass, blackmail, stalk, or defame specific individuals
• Impersonating others, influencing elections or public opinion through deceptive synthetic content, or preparing to commit fraud
• to circumvent, deactivate, or disable the platform’s or the models’ security, filtering, and labeling mechanisms
These prohibitions correspond, among other things, to Article 5 of the EU AI Act, which prohibits AI systems whose reasonably foreseeable outcome is non-consensual intimate depictions or depictions of child sexual abuse.
For this purpose, the provider uses input and output filters and logs blocked requests. A violation entitles the provider to immediately suspend the account without prior notice and without refunding any fees already paid, as well as to involve the competent authorities if there are indications of criminal offenses.
You and third parties can report misuse at any time by sending an email to info@nexaluna.ai with the subject line “Report AI Misuse.” The provider will prioritize the review of such reports.
6.8 Proof of Rights and Consents
Upon request by the provider, you are obligated to provide appropriate evidence that you have obtained the necessary rights, authorizations, and consents required for the use of voices, images, persona inputs, or other sensitive materials via the platform.
If the relevant evidence is not provided within a reasonable period of time or if there are concrete indications of unauthorized use, the provider may restrict or block access to the relevant content, features, or accounts until the matter has been clarified.
6a. Statistics and Comments
The Community Manager (central inbox for comments and direct messages) is temporarily disabled. The provider is currently not retrieving direct messages and is not storing comments or messages in an inbox.
On LinkedIn, the provider connects only company pages; personal LinkedIn profiles are neither connected nor analyzed. You may only connect company pages for which you are authorized as an administrator or content administrator on LinkedIn. Posts and replies to comments are always published on behalf of the respective company page. The statistics also include data from the other platforms you have connected (including Facebook, Instagram, Threads, X, YouTube, and TikTok).
You may only start the first sync if you confirm via the checkbox that you are initiating it yourself as a human.
During synchronization, the provider retrieves metrics from your connected accounts and posts and stores them on its servers so that the statistics are available across devices. Only you and authorized individuals within your company have access. From your LinkedIn company pages and posts, the provider stores only aggregated metrics for a maximum of one year and the text of imported page posts for a maximum of six months.
The provider loads comments on posts on LinkedIn and X directly from the platform when opening the statistics and does not store them. The provider sends your replies directly to the platform.
If you disconnect a LinkedIn connection, the provider will immediately delete all imported page posts and statistics for the affected brand and language that were retrieved via that connection. Your posts on LinkedIn will remain unchanged. After reconnecting, the next sync will only retrieve the data that LinkedIn still provides; previous statistics histories will not be restored.
The provider does not use AI for comments or replies: Comments are neither automatically analyzed nor transmitted to AI providers. You write and send replies yourself.
When publishing content, using statistics, and responding to comments, you remain obligated to comply with the terms of service, community guidelines, and API guidelines of the respective platform, in particular the LinkedIn Terms of Service and API Guidelines, as well as the guidelines of Meta, X, YouTube, and TikTok (see 8.4).
7. Rights to Content and Marketing Use
7.1 Content Uploaded by You
You retain all rights to content that you upload to the platform (e.g., images, logos, text, videos).
However, you grant the provider a worldwide, non-exclusive, royalty-free, perpetual right to store, process, and use your uploaded content for the purpose of providing the services.
7.2 Use of Uploaded and Created Content for Marketing Purposes
The provider may use content and media that you have uploaded, as well as content created or published using the platform, for its own advertising, showcases, presentations, case studies, and PR materials. The corresponding permission is enabled by default when you create an account or a company.
You can disable this consent at any time in the privacy settings, effective for the future. After deactivation, further use will be discontinued within 30 days; however, for technical and organizational reasons, marketing materials that have already been produced or published cannot always be withdrawn retroactively.
You warrant that you hold the necessary rights to the content you have approved. Names, contact information, or other personal data will not be used in marketing materials without a separate legal basis or express consent.
7.3 AI-Generated Content
The rights to AI-generated content (texts, images, videos), to the extent that it is protected by copyright, belong to you as the user.
You acknowledge that AI-generated content may not be protected by copyright in all jurisdictions.
The provider does not guarantee that AI-generated content is unique or bears no resemblance to other works.
You are required to comply with the respective terms of use of the AI providers when using AI-generated content for commercial purposes.
Generated media files contain technical origin and identification information (metadata, content credentials, and, if applicable, watermarks). This information is an integral part of the file and must not be removed (see 6.4).
7.4 Storage and Deletion
Your uploaded and generated content will be stored until your account is deleted.
After your account is deleted, published social media posts will remain on the respective platforms unless you delete them yourself.
Internal backups are retained in accordance with our privacy policy.
8. Liability and Warranty
8.1 General Liability
The provider bears unlimited liability for damages resulting from injury to life, limb, or health, as well as for damages caused by willful misconduct or gross negligence.
The provider is liable for breaches of duty resulting from slight negligence only if material contractual obligations (cardinal obligations) are breached. In this case, liability is limited to the foreseeable damage typical for this type of contract.
Liability under the Product Liability Act remains unaffected.
8.2 Liability for AI-Generated Content
The provider assumes no liability for the accuracy, completeness, timeliness, or legal compliance of AI-generated content.
AI-generated content may be factually incorrect, misleading, biased, or legally problematic.
You are required to review all AI-generated content before publication and make any necessary adjustments.
The Provider is not liable for violations of statutory transparency, disclosure, and labeling requirements that you, as the operator, are obligated to comply with when publishing AI-generated content (see 6.4 and 6.5).
The provider is not liable for damages resulting from the use of AI-generated content, unless there is intent or gross negligence.
8.3 Availability and Outages
The provider strives to ensure high platform availability but does not guarantee 100% availability.
Maintenance work, technical malfunctions, or force majeure may result in temporary outages.
The provider is not liable for damages resulting from platform outages or limitations, unless there is intent or gross negligence.
8.4 Third-Party Services
The platform uses services from third-party providers (OpenAI, Google, Stripe, etc.). The provider is not liable for outages, errors, or data breaches on the part of these third-party providers.
The use of third-party services is subject to the respective terms of use and privacy policies of the providers.
When publishing content or responding to comments via affiliated platforms (including Meta/Facebook, Instagram, Threads, LinkedIn, X, YouTube, and TikTok), you are required to comply with the respective terms of service, community guidelines, and API usage guidelines of these platforms. For LinkedIn, this applies in particular to the LinkedIn Terms of Service and the LinkedIn API Terms of Use, including the prohibition on selling LinkedIn data, using it for third-party advertising, or sharing it with other customers.
Violations of a connected platform’s guidelines may result in that platform restricting or suspending your account there, or revoking the API connection to PostMaestro.ai. The provider has no influence over this and is not liable for actions taken by the respective platform operators.
9. Term and Termination
9.1 Term of the Agreement
The contract is valid for an indefinite period.
Subscriptions (Basic, Professional, Unlimited) renew automatically on a monthly basis unless canceled.
9.2 Ordinary Termination
You may cancel your subscription at any time, effective at the end of the current billing period.
Cancellation can be done through the platform settings or by email to support@postmaestro.ai.
Amounts already paid for the current billing period will not be refunded.
Purchased tokens can continue to be used until they expire (12 months of inactivity), even after the subscription has been canceled.
9.3 Extraordinary Termination
Both parties may terminate the contract without notice for good cause.
A valid reason on the part of the provider exists in particular if:
• You violate these Terms and Conditions and fail to remedy the violation within a reasonable period of time despite receiving a warning
• You are more than 30 days past due on your payment
• You misuse the platform or attempt to circumvent security mechanisms
A valid reason on your part exists in particular if the provider fails to fulfill material contractual obligations and does not fulfill them within a reasonable period of time despite being requested to do so.
9.4 Account Deletion
You can delete your account at any time via the platform settings.
When an account is deleted, all personal data will be deleted, provided there are no legal requirements to retain it.
Published social media posts will remain on their respective platforms.
Purchased tokens expire upon account deletion without a refund.
9.5 Company Deletion
The owner can permanently delete a company they created via the platform settings.
• Upon deletion, all company-related data, brand profiles, and media files will be irrevocably deleted. Members will lose access to this company; their personal accounts and memberships in other companies will remain intact.
• The company’s active subscriptions (including the Basic plan, additional brand profiles, and team seats) will be automatically canceled at the end of the current billing period upon deletion and will not be renewed. There will be no pro-rata refund of fees already paid for the current billing period.
• Before confirming the deletion, the account holder can choose whether any remaining token balances and billing history should be transferred to their personal account or to another company they manage. Any paid period that is still active may be transferred until the end of that period, provided that the destination account does not have its own paid plan. If no transfer is made, the plan and the remaining token balance will expire without replacement upon cancellation.
• Invoices and tax-related documents must be downloaded by the user at their own responsibility before deletion, as they will no longer be accessible in the system after deletion.
10. Right of Withdrawal and Refunds
10.1 Right of Withdrawal for Consumers
Consumers within the meaning of Section 13 of the German Civil Code (BGB) have a statutory right of withdrawal of 14 days for contracts concerning paid services of the platform (in particular subscriptions, token packages and add-ons such as additional brand profiles or team seats). Details are set out in the withdrawal instructions in Section 10.4.
The right of withdrawal expires early if we have fully performed the service and you expressly agreed beforehand that we begin performance before the end of the withdrawal period, and you acknowledged that you lose your right of withdrawal once the contract has been fully performed (Section 356(4) BGB).
If you requested that we begin performance during the withdrawal period and you then withdraw from the contract, you owe a reasonable amount for the services provided up to the withdrawal (Section 357a(2) BGB). For token packages, this amount corresponds to the share of tokens already used.
Businesses within the meaning of Section 14 BGB do not have a statutory right of withdrawal.
10.2 Refunds Outside the Scope of the Right of Withdrawal
Except as provided by law regarding the right of withdrawal, purchased tokens and billing periods that have already been paid for are non-refundable, unless:
• The platform was unavailable for an extended period (more than 7 days) due to technical issues on the provider’s end
• The provider was unable to provide the contractually guaranteed services
In such cases, a pro-rata refund will be issued at our reasonable discretion. Statutory rights, in particular the right of withdrawal and warranty rights, remain unaffected.
10.3 Defective Services
In the event of defective services, you are entitled to subsequent performance (rectification).
If the remedy fails or is unreasonable, you may, at your discretion, terminate the contract or request a price reduction.
10.4 Withdrawal Instructions
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period will expire after fourteen days from the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform us (Nexaluna AI Solutions UG (haftungsbeschränkt), Renkenweg 23, 83209 Prien, Germany, phone: +49 151 28858234, email: support@postmaestro.ai) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.
10.5 Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract.)
- – To Nexaluna AI Solutions UG (haftungsbeschränkt), Renkenweg 23, 83209 Prien, Germany, email: support@postmaestro.ai:
- – I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
- – Ordered on (*)/received on (*)
- – Name of consumer(s)
- – Address of consumer(s)
- – Signature of consumer(s) (only if this form is notified on paper)
- – Date
(*) Delete as appropriate.
11. Data Protection
The protection of your personal data is important to us. Your data is processed in accordance with the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG).
Detailed information on data processing can be found in our Privacy Policy at /privacy.
Information on AI transparency and the labeling of generated content in accordance with Article 50 of the EU AI Act can be found in Section 8 of the Privacy Policy.
To the extent that processing is based on your consent, we will obtain this separately and explicitly. Consent is not implied by mere use of the platform.
12. Changes to the Terms and Conditions
The Provider reserves the right to amend these Terms and Conditions at any time, provided that such amendments are necessary and reasonable for the user.
Significant changes will be communicated to users via email at least 30 days before they take effect.
If you do not object to the changes within 30 days of receiving the notice of change, the amended Terms and Conditions shall be deemed accepted.
In the event of an objection, the contract terminates upon expiration of the change period.
The right to object and the consequences of objecting or not objecting are specifically noted in the notice of change.
13. Final Provisions
13.1 Governing Law
All legal relationships between the provider and the user are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods.
For consumers, this choice of law applies only to the extent that it does not restrict any mandatory statutory provisions of the country in which the consumer has their habitual residence.
13.2 Jurisdiction
If the user is a merchant, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is the provider’s registered office.
For consumers, the statutory provisions regarding the place of jurisdiction apply.
13.3 Severability Clause
Should any provision of these Terms and Conditions be or become invalid or unenforceable, this shall not affect the validity of the remaining provisions.
The invalid or unenforceable provision shall be replaced by a valid provision that comes as close as possible to the economic purpose of the invalid provision.
13.4 Written Form Requirement
Any amendments or additions to these Terms and Conditions must be made in writing. This also applies to any amendment to this written form clause.
An email is sufficient to satisfy the written form requirement.
13.5 Consumer Dispute Resolution
We are neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board (Section 36 VSBG).
13.6 Language Versions
These Terms and Conditions are provided in several languages. The German version is authoritative; the translations are provided for your information only.
Contact
If you have any questions about these Terms and Conditions or the platform, please contact us at:
Email: info@nexaluna.ai
Support: support@postmaestro.ai
Phone: +49 151 28858234
Address: Nexaluna AI Solutions UG (limited liability) (Nexaluna AI Solutions), Renkenweg 23, 83209 Prien, Germany